Shipping policy

Last updated: October 14, 2026

At a glance

• We ship to U.S. addresses only.
• Free expedited shipping on orders over $75 to the contiguous 48 states.
• Most orders ship within 1 to 2 business days.

1. Where we ship

We ship to addresses in the United States, including Alaska, Hawaii, Puerto Rico, and U.S. territories. We don't ship internationally at this time.

2. When your order ships

We ship Monday through Friday, except holidays. Most orders ship within 1 to 2 business days. Orders over $1,000 are reviewed before they ship, to protect our customers and prevent fraud.

3. Shipping options and costs

• Contiguous 48 states: free expedited shipping on orders over $75. For other orders, and for next-day shipping, the cost is shown at checkout before you pay.
• Alaska, Hawaii, Puerto Rico, and U.S. territories: expedited shipping is $10 on orders under $75 and free on orders of $75 or more. Delivery usually takes 4 to 7 business days.
• Solawave Membership: members get free expedited shipping when they're signed in to their account at checkout.

4. Delivery estimates and delays

Delivery dates are estimates based on information from our carriers and aren't guaranteed. Delays can happen during busy periods, such as Black Friday and the December holidays, or when carriers are affected by things outside our control, such as extreme weather.

If we can't ship your order within the time we stated, or within 30 days if we didn't state a time, we'll let you know, give you a new estimated shipping date, and let you cancel for a full refund of anything that hasn't shipped.

5. Your shipping address

Please check your shipping address before you place your order. We aren't responsible for orders that are delayed or lost because the address entered at checkout was incorrect or incomplete.

6. Lost, stolen, or damaged packages

If tracking shows your order as delivered but you didn't receive it, or your order arrives damaged or with items missing, contact us within 15 calendar days of the delivery date. Our Return Policy explains what we need from you and how we handle these claims.

7. Order coverage

Order coverage offered at checkout is optional, and its fee is not refundable.

8. Title and risk of loss

Ownership of your order, and the risk of its loss, pass to you when we hand it to the carrier, as explained in our Terms and Conditions.

9. Changes to this policy

We may update this policy from time to time. The version in effect on the date of your order applies to that order.

10. Contact us

Email: support@mysolawave.com
Phone: (844) 765-2928
Contact form: solawave.co/pages/contact