Red Light Therapy Questions

Science & Benefits

What are the benefits of SolaWave's technologies?

What type of results will I see?

Most users will feel results after their first treatment, but visible results are cumulative and most effective when implemented into a consistent routine. We highly recommend taking before and after photos for optimal comparison (and so we can see exactly what SolaWave has done for you). Note: results may vary, but usually become apparent after two weeks of regular usage. Check out customer Before & Afters!

General

Do I have to use SolaWave’s Renew Complex Serum?

Do you have Before & After photos?

Is SolaWave waterproof?

How warm does SolaWave get during use?

How do I charge SolaWave? Can I use it while charging?

To charge SolaWave Wand, use the included micro USB cable with a wall adapter, a computer with a USB 2.0 port, or a portable battery pack. To fully charge your wand, connect to a power source for 2 hours. A fully charged wand will last for one hour of continuous use.

The SolaWave Wand cannot be used while it is charging. You must unplug your SolaWave from the charging source prior to use.

Do not use a high speed charger as it will damage the battery and potentially impact the function of the wand.

What are the SolaWave dimensions & weight?

Can I use SolaWave with my own skincare products?

Absolutely! You can use your own products (serums, moisturizers, and/or creams) in conjunction with our SolaWave Serums or as stand alones. If choosing to substitute our serums, we recommend incorporating products that contain conductive ingredients (e.g. aloe vera) to fully benefit from the microcurrent technology. If you use products without conductive ingredients, you can still benefit from the wand’s other features.

Is SolaWave portable?

Shipping

Do you offer free shipping?

How quickly do you ship?

Do you ship internationally?

Yes! On international orders, tax and custom duties will be charged during checkout. You will not be charged additional fees upon delivery. During checkout you'll see the full breakdown of the rate under "Shipping Method." It will list the tax and customs fee separately.

If shipping to the UK & EU: to get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under €135 and orders to the EU for orders €150 and Under.

We do not ship to the following countries: Albania, Angola, Azerbaijan, Belarus, Benin, British Indian Ocean Terr., British Virgin Islands, Christmas Islands, Cocos (Keeling) Islds, Comoros, Congo – Kinshasa, Cook Islands, Curaçao, Djibouti, Equatorial Guinea, Eritrea, Falkland Islands, Faroe Islands, Fiji, French Southern Territories, Georgia, Gibraltar, Greenland, Grenada, Guinea-Bissau, Heard Island and McDonald Islands, Honduras, Iceland, Iran, Isds, Kazakhstan, Kiribati, Kosovo, Kyrgyzstan, Lesotho, Libya, Mayotte, Mongolia, Montenegro, Montserrat, Myanmar, Nauru, New Caledonia, Niue, Norfolk Isds, North Korea, North Macedonia, Palestinian Territories, Papua New Guinea, Pitcairn Islands, Russia, Samoa, San Marino, Sao Tome and Principe, Serbia, Sint Maarten, Solomon Isds, Somalia, South Georgia and the South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Syria, Timor-Leste, Tokelau, Tonga, Turks & Caicos, Tuvalu, U.S. Outlying Islands, Uzbekistan, Vanuatu, Vatican City, Wallis & Futuna, Western Sahara

Returns & Warranty

Does SolaWave include a warranty?

What is your return policy?

Can I use SolaWave if...

Who should not use the SolaWave Wand?

Can I use SolaWave if I'm under 18?

Can I use SolaWave if I have cancer?

Can I use SolaWave with Retinol?

Can I use SolaWave if I have a pacemaker?

Can I use the SolaWave Wand while pregnant?

Can I use SolaWave if I have facial piercings?

Can I use SolaWave if I have dental implants or braces?

Can I use microcurrent if I've had Botox or Juvederm?

How to use

When do I use the Wand in my routine?

Routine - Day or night, it’s up to you!

Start with a clean face and then apply our serum to your face right before using your wand. If choosing to substitute our serums, we recommend incorporating products that contain conductive ingredients (e.g. aloe vera) to fully benefit from the microcurrent technology.
If you want to take the “layering approach” feel free to add our serum as your last layer.
If you only want to use the wand with oil based serum/moisturizer (non conductive), that's totally fine. You can still benefit from the wand’s other features such as red light therapy, therapeutic warmth, and facial massage.
After you’ve finished your session feel free to apply the remainder of your serums and/or moisturizers.

When during my routine should I use the Renew Complex Serum?

What areas should I avoid?

How do I clean my SolaWave?

Am I supposed to feel anything while using SolaWave?

Yes--all good things! SolaWave’s warming and vibration features are gentle enough to be soothing and strong enough to feel pulsation on the skin. However, if you experience an irregular “tingling” feeling, this may be due to insufficient hydration of the skin. We highly recommend applying a generous layer of serum to your face before beginning treatment to ensure that the low current can be conducted properly and not cause discomfort. If discomfort continues, stop use immediately and consult with your medical provider.

What's the best way to use SolaWave?

To use your SolaWave Wand, start with a clean, dry face. If washing your face, pat dry after washing away your cleanser, leaving the surface of the skin moist but not wet.

For best results, use the SolaWave wand on hydrated skin. To achieve hydration, pair with a conducting serum (like the SolaWave Renew Complex) or any facial mist, moisturizer, serum of your choosing.

SolaWave uses smart-touch activation, so, to turn your wand on and off, simply place the head of the wand against your skin to turn on, and remove it to turn off. The lights will indicate whether the wand is on or off.

Select the orientation of the wand that best fits your needs and ergonomic preference. The SolaWave Wand forms two distinct positions: (1) the vertical “I” orientation and (2) the rotated “T-bar” position.

Place the SolaWave wand on your desired starting point. Against the skin, the red light LEDs in the wand’s head will turn on and the wand will begin to vibrate.

When using the wand, glide across your face in an upward and outward movement.
Forehead: Start at browline and move in an upward direction towards top hairline
Under Eyes: Start at the inner eye corner against the bridge of the nose. Gently move in slow semicircles from eye to temple. We suggest using the “I” orientation
Cheek: Start with the wand in the “T-bar” position and place the wand head parallel to the bridge of the nose. Sweep up and out across the cheekbone and towards the ear. Repeat over the entire area.
Jaw: Sart at the center of your chin and work along the curvature of your jawline until you reach your ear.
Neck: Start with the wand at the base of your neck. Hold the skin taught with your opposition hand and glide the wand in an upwards direction towards your jawline. Repeat, slowly moving to your way towards the center of your throat, then skipping the throat’s center line (where your Adam’s apple and esophagus are), continue the movements on the other side.

When finished, clean your SolaWave Wand by spraying a dry cloth with water or disinfecting spray and wiping down the head. Do not spray the wand directly or submerge your wand in any way. Once dry, store your SolaWave Wand in a clean, dry, place.