Red Light Therapy Questions | FAQ - SolaWave

Science & Benefits

What are the benefits of SolaWave's technologies?

What type of results will I see?

General

Do I have to use SolaWave’s Renew Complex Serum?

Do you have Before & After photos?

Is SolaWave waterproof?

How warm does SolaWave get during use?

How do I charge SolaWave? Can I use it while charging?

To charge SolaWave Wand, use the included micro USB cable with a wall adapter, a computer with a USB 2.0 port, or a portable battery pack. To fully charge your wand, connect to a power source for 2 hours. A fully charged wand will last for one hour of continuous use.

The SolaWave Wand cannot be used while it is charging. You must unplug your SolaWave from the charging source prior to use.

Do not use a high speed charger as it will damage the battery and potentially impact the function of the wand.

What are the SolaWave dimensions & weight?

Can I use SolaWave with my own skincare products?

Is SolaWave portable?

Shipping

Do you offer free shipping?

How quickly do you ship?

Do you ship internationally?

Yes! On international orders, tax and custom duties will be charged during checkout. You will not be charged additional fees upon delivery. During checkout you'll see the full breakdown of the rate under "Shipping Method." It will list the tax and customs fee separately.

If shipping to the UK & EU: to get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under €135 and orders to the EU for orders €150 and Under.

We do not ship to the following countries: Albania, Angola, Azerbaijan, Belarus, Benin, British Indian Ocean Terr., British Virgin Islands, Christmas Islands, Cocos (Keeling) Islds, Comoros, Congo – Kinshasa, Cook Islands, Curaçao, Djibouti, Equatorial Guinea, Eritrea, Falkland Islands, Faroe Islands, Fiji, French Southern Territories, Georgia, Gibraltar, Greenland, Grenada, Guinea-Bissau, Heard Island and McDonald Islands, Honduras, Iceland, Iran, Isds, Kazakhstan, Kiribati, Kosovo, Kyrgyzstan, Lesotho, Libya, Mayotte, Mongolia, Montenegro, Montserrat, Myanmar, Nauru, New Caledonia, Niue, Norfolk Isds, North Korea, North Macedonia, Palestinian Territories, Papua New Guinea, Pitcairn Islands, Russia, Samoa, San Marino, Sao Tome and Principe, Serbia, Sint Maarten, Solomon Isds, Somalia, South Georgia and the South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Syria, Taiwan, Timor-Leste, Tokelau, Tonga, Turks & Caicos, Tuvalu, U.S. Outlying Islands, Uzbekistan, Vanuatu, Vatican City, Wallis & Futuna, Western Sahara

Returns & Warranty

Does SolaWave include a warranty?

What is your return policy?

Can I use SolaWave if...

Who should not use the SolaWave Wand?

Can I use SolaWave if I'm under 18?

Can I use SolaWave if I have cancer?

Can I use SolaWave with Retinol?

Can I use SolaWave if I have a pacemaker?

Can I use the SolaWave Wand while pregnant?

Can I use SolaWave if I have facial piercings?

Can I use SolaWave if I have dental implants or braces?

Can I use microcurrent if I've had fillers?

How to use

When do I use the Wand in my routine?

Routine - Day or night, it’s up to you!

Start with a clean face and then apply our serum to your face right before using your wand. If choosing to substitute our serums, we recommend incorporating products that contain conductive ingredients (e.g. aloe vera) to fully benefit from the microcurrent technology.
If you want to take the “layering approach” feel free to add our serum as your last layer.
If you only want to use the wand with oil based serum/moisturizer (non conductive), that's totally fine. You can still benefit from the wand’s other features such as red light therapy, therapeutic warmth, and facial massage.
After you’ve finished your session feel free to apply the remainder of your serums and/or moisturizers.

When during my routine should I use the Renew Complex Serum?

What areas should I avoid?

How do I clean my SolaWave?

Am I supposed to feel anything while using SolaWave?

Yes--all good things! SolaWave’s warming and vibration features are gentle enough to be soothing and strong enough to feel pulsation on the skin. However, if you experience an irregular “tingling” feeling, this may be due to insufficient hydration of the skin. We highly recommend applying a generous layer of serum to your face before beginning treatment to ensure that the low current can be conducted properly and not cause discomfort. If discomfort continues, stop use immediately and consult with your medical provider.

What's the best way to use SolaWave?

To use your SolaWave Wand, start with a clean, dry face. If washing your face, pat dry after washing away your cleanser, leaving the surface of the skin moist but not wet.

For best results, use the SolaWave wand on hydrated skin. To achieve hydration, pair with a conducting serum (like the SolaWave Renew Complex) or any facial mist, moisturizer, serum of your choosing.

SolaWave uses smart-touch activation, so, to turn your wand on and off, simply place the head of the wand against your skin to turn on, and remove it to turn off. The lights will indicate whether the wand is on or off.

Select the orientation of the wand that best fits your needs and ergonomic preference. The SolaWave Wand forms two distinct positions: (1) the vertical “I” orientation and (2) the rotated “T-bar” position.

Place the SolaWave wand on your desired starting point. Against the skin, the red light LEDs in the wand’s head will turn on and the wand will begin to vibrate.

When using the wand, glide across your face in an upward and outward movement.
Forehead: Start at browline and move in an upward direction towards top hairline
Under Eyes: Start at the inner eye corner against the bridge of the nose. Gently move in slow semicircles from eye to temple. We suggest using the “I” orientation
Cheek: Start with the wand in the “T-bar” position and place the wand head parallel to the bridge of the nose. Sweep up and out across the cheekbone and towards the ear. Repeat over the entire area.
Jaw: Sart at the center of your chin and work along the curvature of your jawline until you reach your ear.
Neck: Start with the wand at the base of your neck. Hold the skin taught with your opposition hand and glide the wand in an upwards direction towards your jawline. Repeat, slowly moving to your way towards the center of your throat, then skipping the throat’s center line (where your Adam’s apple and esophagus are), continue the movements on the other side.

When finished, clean your SolaWave Wand by spraying a dry cloth with water or disinfecting spray and wiping down the head. Do not spray the wand directly or submerge your wand in any way. Once dry, store your SolaWave Wand in a clean, dry, place.

How often can I use the SolaWave Wand?

Bye Acne

How do I use the Bye Acne?

1. Prior to using the device, make sure it is fully charged.

2. Clean the skin that you want to treat. Make sure your skin is completely dry before using.

3. Make sure the device is unplugged and place the device on the skin.

4. Turn on the device and enjoy the treatment.

5. Press the on/off button for 1 second to turn on the LED light therapy lamp. You will hear a beep to indicate the device is turned on.

6. The device switches off after a 3-minute treatment automatically. You may stop the treatment at any time by pressing the on/off button.

7. Take the device off the treatment area.

8. Clean the device using a water-based wipe or a damp clean cloth. DO NOT spray the device directly with liquid or put under water. Ensure the device is NOT connected to the power supply when cleaning.

9. Repeat these steps based upon the treatment protocol.

How often can I use the Bye Acne?

When should I expect to see results?

Do I need to use it for 3 minutes total or do I need to use it for 3 minutes on each spot I am trying to treat?

Should I use it before or after I wash my face?

Who should NOT use the Bye Acne?

• Someone suffering from a sunburn.

• Someone under medical care for diseases that involve photosensitivity.

• Someone receiving photosensitizing medications.

• Someone with active cancer or cancerous lesion.

• Someone who is pregnant, planning on becoming pregnant, or breastfeeding.

• Someone with severe acne.

• Someone with any skin condition, apart from mild-to-moderate acne.

• Someone with Fitzpatrick Skin Types V and VI.

• Someone with known allergic reaction to plastics. The device contains plastics that come into contact with the skin during use. When in doubt of allergies first contact your healthcare provider before using the device.

• Someone who suffers from light-induced headaches.

• Someone with a medical history of seizures that are triggered by light.

• Someone with a history of epilepsy.

• Someone with phlebitis, thrombophlebitis, and varicose veins.

• Someone under the age of 18.

Is it safe to use on or near my eyes and eyelids?

Can I use it to treat Rosacea?

What are proper charging practices?

• Charge your Bye Acne fully for +/- 30 minutes before your first use.

• Only use a 5V adapter (like a normal iPhone or Android block) or computer USB port.

Avoid fast chargers as they can damage the battery.

• To charge the device, insert the USB-C cable into the device. Insert the USB-A side of the cable into a USB power supply.

• The lifetime of the lithium battery can be maximized by allowing it to fully charge and then fully discharge during regular use. This means charging it overnight is not advised.

Before charging, make sure that the plug and socket are completely dry. Failure to do so may result in electric shock, short circuit, or fire.

Can it be used while charging?

How long will it take to fully charge?

Can I use the same charging cord as my SolaWave Wand?

How do / clean the Bye Acne?

Care and Storage

Can I take it on the go?

Can I travel by airplane with it? Do I need to pack it in my carry-on?

What if my Bye Acne doesn't turn on when I push the button?

What do I do if the Bye Acne switches off unexpectedly?

What is your warranty policy?

We offer a 1-year limited warranty from the date of your purchase.

This warranty does not cover devices damaged by:

• Accident, misuse, abuse, or alteration.

• Use with unauthorized accessories or use other than as instructed.

• Connecting to incorrect current and voltage.

This warranty extends only to the original retail purchaser with original proof of purchase and only when purchased from an authorized retailer or reseller.

This warranty only extends if the device is used in conjunction with authorized device accessories.

SolaWave will not be responsible for any incidental, special or consequential damages resulting from the use of this device. All implied warranties, including but not limited to implied warranties of fitness and merchantability are limited in duration to one year from date of original purchase.

If the device is defective within the warranty period, please reach out to the Customer Experience Team at support@solawave.co.

*Please note the email is NOT .com with an 'm.'

How does it work?

Bye Acne combines red and blue LED light to treat active and future outbreaks as well as, redness, and inflammation within a few sessions.

The device uses blue LEDs (415 nm) to treat existing acne.

Blue light has been proven to be effective in killing acne-causing bacteria residing in the skin. Blue light also helps in regulating sebum, preventing overproduction and therefore, future breakouts.

The treatment also uses red LEDs (630 nm) to reduce inflammation, redness and improve overall skin tone. Red light penetrates deep into the skin layers to help stimulate collagen production without side effects like inflammation, redness, and dryness.

Note: the LED therapy lamp does not use any form of UV light and therefore will not burn the skin.

Misc

Do you offer wholesale?

Do you offer a student discount?

Boost the results of your SolaWave Wand up to 2x!

Frequently asked questions

Science & Benefits

General

Shipping

Returns & Warranty

Can I use SolaWave if...

How to use

Bye Acne

Misc

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