Q: Do you offer any guarantees?

At Solawave, we deeply care about ensuring every customer is satisfied with their results. That’s why we offer a 60-day, money-back, no-questions-asked guarantee alongside free shipping on all returns. Please <a href="https://help.solawave.co/en_us/returns-policy-B1B_JMsFh" target="_blank" title="https://help.solawave.co/en_us/returns-policy-B1B_JMsFh">click here</a> to learn more about our return policy. If you have any questions about your purchase, please <a href="https://help.solawave.co/en-US/contact" target="_blank" title="https://help.solawave.co/en-US/contact">reach out to our Customer Service team</a> or <a href="mailto:help@mysolawave.com" target="_blank" title="mailto:help@mysolawave.com">email us</a>, and we will be happy to assist.

Q: Do you ship internationally?

Absolutely! Please visit our international store <a href="https://global.solawave.co/" title="https://global.solawave.co/">here</a>. On international orders, tax and custom duties will be charged during checkout so that you will not be charged any additional fees upon delivery. We currently ship unrestricted to the following locations: Afghanistan, Åland Islands, Ascension Island, Belarus, Bhutan, British Indian Ocean Territory, Caribbean Netherlands, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo - Kinshasa, Eritrea, French Southern Territories, Haiti, Iraq, Kosovo, Libya, Mali, Myanmar (Burma), Niger, Norfolk Island, Palestinian Territories, Pitcairn Islands, Russia, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Tajikistan, Tokelau, Tristan da Cunha, U.S. Outlying Islands, Ukraine, United States, Western Sahara, Yemen. We also ship devices, but not topicals to the following locations: Argentina, Algeria, Chile, Indonesia, Malaysia, Peru, Turkey, Uruguay, Venezuela, and Vietnam. Bear in mind, due to limited processing lanes and reduced air freight availability for shipments leaving the US border, sometimes international packages experience delays. If your tracking number hasn’t updated in more than 2 weeks, please reach out to us so we can investigate the issue for you.

Question 1

Do you have any before & after photos?

Accepted Answer

Yes! Customers and affiliates often send us before & after photos that show the amazing results they've achieved with our products. Click here to see customer before & afters, and feel free to send us your amazing results!

Remember: results may vary - so we offer a 60 Day free trial period to return your purchase if you're not thrilled with the results you're seeing.

Question 2

Do you offer any guarantees?

Accepted Answer

At Solawave, we deeply care about ensuring every customer is satisfied with their results. That’s why we offer a 60-day, money-back, no-questions-asked guarantee alongside free shipping on all returns. Please click here to learn more about our return policy. If you have any questions about your purchase, please reach out to our Customer Service team or email us, and we will be happy to assist.

Question 3

Can I use Solawave devices with my own skincare products?

Accepted Answer

Yes! Our devices can be easily incorporated into your skincare routine. For an exact breakdown of topical recommendations for each device, read on:

4-in-1 Skincare Wand

Before using the Wand, we recommend applying an oil-free serum to clean, makeup-free skin to help the Wand glide easily. For best results, we recommend applying our LightBoost Activating Serum, formulated with technology shown to boost the effects of light therapy. Its ingredients deeply hydrate and plump the skin and work synergistically with the Wand to increase radiance and glow. Alternatively, you may use a hydrating topical (serum or moisturizer) with conductive ingredients such as hyaluronic acid and/or aloe vera.

Bye Acne

Bye Acne should only be used on clean skin. If you use a prescription or over-the-counter acne treatment, please consult a physician before combining. We recommend following up your Bye Acne session with our Hydrating Sheet Mask. Its patent-pending formula of avocado peptides, niacinamide, Hyaluronic Acid and Provitamin B5 helps combat blemishes while deeply hydrating the skin.

Wrinkle Retreat Face Mask

We recommend using our LightBoost topicals before light therapy to enhance your treatment.

You can easily incorporate all other Solawave products such as topicals into your existing skincare routine. We recommend using our Wands immediately after applying your serums (and before your moisturizer). We recommend using Bye Acne immediately after cleansing the skin. If you use retinol, we recommend using Solawave devices at another time of the day.

Question 4

Are Solawave devices travel-friendly?

Accepted Answer

Yes! Our spa-grade skincare devices can be carried onto airplanes in your personal bag. Do NOT store them in your checked luggage, as their lithium ion batteries are prohibited in checked baggage.

Additionally, all of our topicals comply with TSA guidelines for carry-on luggage and are 100mL or less. Some countries limit the number of bottles in your carry-on, so please confirm with your travel agent or airline you are able to travel with your entire skincare set.

Question 5

Do I have to pair the Activating Serum with a device?

Accepted Answer

For best results, use our LightBoost Wand Activating Serum with our 4-in-1 Skincare Wand.

It's specially-formulated to help increase skin radiance and glow, and help reduce the appearance of wrinkles and fine lines, plus the Wand's current—enabling it to glide easily.

Question 6

What are the benefits of Solawave’s technologies?

Accepted Answer

Our products utilize non-invasive, skin-boosting technologies. To better understand the benefits our devices offer, please see below:

Red Light Therapy - By delivering low-level wavelengths of red light, this safe, gentle, and non-invasive therapy can reduce the appearance of fine lines, wrinkles, dark spots, and blemishes. It can also provide a visible afterglow. You can find Red Light Therapy in the following: 4-in-1 Radiant Renewal Skincare Wand (Centroid: 630 nanometers), 2-in-1 Skincare Mini, Wrinkle Retreat Light Therapy Face Mask (630 nm), Neck & Chest Rejuvenating Mask (630 nm), the Eye Recovery Pro (630 nm) and the Bye Acne 3-Minute Pimple Spot Treatment (Centroid: 630 nm).

Amber Light Therapy - Penetrates the dermis at a slightly shallower depth to help increase circulation and lymphatic flow. Available in the Eye Recovery Pro (605 nm)

Deep Red Light - Reaches deeper into the dermis to further enhance cellular energy. You can find it in the Eye Recovery Pro (660 nm)

Near Infrared Light - Invisible, longer wavelength which rejuvenates the appearance of skin, supporting its overall radiance. Available in the 2-in-1 Skincare Mini (880 nm), Wrinkle Retreat Light Therapy Face Mask (830 nm), Neck & Chest Rejuvenating Mask (830 nm), the Eye Recovery Pro (880 nm)

Blue Light Therapy - By delivering low-level blue light wavelengths, this safe, gentle, and non-invasive therapy is clinically-proven to combat acne-causing bacteria. It also deters new breakouts by reducing sebum production. It’s a natural and pain-free skin treatment that works for all genders and ages. You can find Blue Light Therapy in the Bye Acne 3-Minute Pimple Spot Treatment (415 nm)

Galvanic Current - Galvanic current is a safe, non-invasive form of energy that can help boost the absorption of serums & creams, so your skincare products can work more effectively. You can find Galvanic Current in the 4-in-1 Radiant Renewal Skincare Wand.

Facial Massage - Facial massage therapy not only feels great but can also promote circulation and provide a smooth, glowing appearance of the skin. The result is a temporary decrease in puffiness and slimmer appearance of the face. You can find Facial Massage in the 4-in-1 Radiant Renewal Skincare Wand

Therapeutic Warmth - Gentle warming therapy is a non-invasive beauty treatment featuring the application of soothing warmth to rejuvenate and support healthy skin. Warming the skin can help promote better absorption of topical skincare products, driving better results while minimizing product use. Solawave Wands distribute therapeutic warmth on the skin at approximately 100°F (~38°C). It’s 100% safe, pain-free, and super relaxing. You can find Therapeutic Warmth in the 4-in-1 Radiant Renewal Skincare Wand and the 2-in-1 Skincare Mini.

All of our technologies are safe, providing little to no side effects in healthy individuals.

If you’ve had recent health concerns, out of an abundance of caution, consult with a physician prior to using any device.

Question 7

When will I see results?

Accepted Answer

The 4-in-1 Skincare Wand offers a multitude of cosmetic benefits, which become noticeably improved over time. Users may see results in as soon as 4 weeks.

When using the Face Mask, Neck & Chest Mask, and Eye Mask with a consistent routine of at least three days per week, users may begin to see results as soon as four weeks.

Users may see results within four weeks if the Mini is used consistently for at least three days a week, three minutes per area.

The Bye Acne device combines blue and red LED light therapies to address acne concerns. While results vary, many users observe noticeable changes within a few sessions. Others may need consistent use over several weeks. As with any skincare treatment, consistent use is key.

Changes can seem less noticeable on a daily basis, so we highly recommend taking before and after photos for comparison. We love to see your results! Tag us on Instagram @solawave.

Note: Individual results may vary.

Question 8

What type of results can I see with the 4-in-1 Skincare Wand?

Accepted Answer

When incorporated into a regular skincare routine, the Wand can offer a multitude of cosmetic benefits. The 4-in-1 Skincare Wand is a powerful yet non-invasive, skincare tool designed to help smooth fine lines, fade blemishes, decrease puffiness, and provide you with a radiant glow.

Upon integrating Solawave into your skincare routine (as directed), most users notice smoother-looking skin, a diminished look of dark under eye circles, reduced appearance of blemishes, and an overall improvement in the appearance of the skin's texture. After a few weeks of regular use, you can expect to look visibly more refreshed and rejuvenated, your skin may appear to have a radiant glow. With continued use, you can achieve and maintain radiant, glowing skin.

Remember: everyone's skin is unique, so individual results may vary. We offer a 60 Day trial period with every purchase. If you don't love your Solawave products or visible results, you can easily return your items for free--we'll cover the shipping costs both ways!

Question 9

What type of results should I expect to see with the Bye Acne: 3-Minute Acne Treatment

Accepted Answer

This FDA-cleared spot treatment device harnesses the power of both Red Light Therapy and Blue Light Therapy to visibly treat acne and breakouts, while speeding up the healing of inflamed skin.

The Bye Acne 3-Minute Pimple Spot Treatment is a Class II medical device with a specialized pre-programmed three-minute treatment session featuring a combination of Red and Blue Light Therapy. Together, they’re shown to fight acne, reduce sebum production and inflammation, brighten post-acne hyperpigmentation, and prevent future breakouts.

Most users see improvements in pimples and whiteheads after 2-3 uses, and 90% improvement of acne in nine light therapy sessions. As for long term use, you can expect a significant reduction in the number of acne lesions and inflammatory lesions. Everyone’s skin is unique, so results may vary. We also recommend supplementing your routine with a cleanser and moisturizer that are compatible with your skin type. Some users may experience “purging,” or a temporary increase in pimples upon introducing Bye Acne into their routines. If this occurs, your skin should normalize after a few additional sessions with Bye Acne.

Question 10

Do you offer free shipping?

Accepted Answer

Absolutely! We offer free Standard shipping on orders over $75 for US customers in the contiguous 48 states. For Alaska, Hawaii, Puerto Rico, and US Territories, different shipping rates and speeds may apply.

Question 11

How quickly do you ship?

Accepted Answer

We ship Monday through Friday, excluding holidays. Most orders are shipped within 1-2 days, but we aim to ship orders within 1 business day.

Question 12

Do you ship internationally?

Accepted Answer

Absolutely! Please visit our international store here. On international orders, tax and custom duties will be charged during checkout so that you will not be charged any additional fees upon delivery.

We currently ship unrestricted to the following locations: Afghanistan, Åland Islands, Ascension Island, Belarus, Bhutan, British Indian Ocean Territory, Caribbean Netherlands, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo - Kinshasa, Eritrea, French Southern Territories, Haiti, Iraq, Kosovo, Libya, Mali, Myanmar (Burma), Niger, Norfolk Island, Palestinian Territories, Pitcairn Islands, Russia, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Tajikistan, Tokelau, Tristan da Cunha, U.S. Outlying Islands, Ukraine, United States, Western Sahara, Yemen. We also ship devices, but not topicals to the following locations: Argentina, Algeria, Chile, Indonesia, Malaysia, Peru, Turkey, Uruguay, Venezuela, and Vietnam.

Bear in mind, due to limited processing lanes and reduced air freight availability for shipments leaving the US border, sometimes international packages experience delays. If your tracking number hasn’t updated in more than 2 weeks, please reach out to us so we can investigate the issue for you.

Question 13

What is your return policy?

Accepted Answer

We offer a 60-day free trial for eligible Solawave products. Return requests must be initiated within 60 days of receiving your order. To initiate a return, please click here or reach out to our customer support team at support@mysolawave.com. Returns must be shipped back and in transit to our warehouse within 15 calendar days from the time the return label is initiated in order to process a refund.

For eligible returns, one pre-paid return shipping label will be provided per order for U.S. orders only, and for return shipping from a U.S. location only. If you have sent your return using a different carrier/different shipping label than the label provided, please provide the tracking information. Shipping costs associated with using a different carrier or a different return label are non-refundable.

You will have up to 15 calendar days from the time your return label is created to ship the item(s) back to us. If your return is not in transit within that time frame, your return request will be closed and no longer eligible for a refund.

In order to receive a refund, returns must include the product, all original packaging, instructions, and accessories. All items must be returned and in good, working condition with normal wear and tear.

Returns will be fully inspected upon receipt to ensure good working condition of all components. If any of the components are missing, dirty or damaged, the cost of the affected component will be deducted from your refund.

Please allow up to 10 business days for processing after your return is received. We can only process returns for products sold on Solawave.co. Refunds post to your original payment method and may take up to 7-10 business days to appear (depending on your financial institution). All shipping fees and order coverage fees are not refundable.

Topicals are eligible for physical return if they are unopened and in their original packaging.

Virtual items, such as order coverage and membership fees, and items marked as final sale are not eligible for returns or refunds.

Customers who purchase a Solawave device from an authorized retailer or reseller, rather than directly from Solawave, should contact that authorized retailer or reseller, not Solawave, with questions about returns.

Orders over $1,000 USD: To protect our customers and prevent fraud, all orders over $1,000 USD are subject to review. For these orders: cancellations before shipping may incur a 10% fee; returns must be unopened, are not eligible for free return shipping, and may incur a 10% restocking fee.

For international orders: Those with unpaid customs fees are not eligible for return. Additionally, we cannot provide free return labels for international clients. International return shipping fees are not covered by Solawave.

Solawave Returns:
2225 W Cheyenne Ave.
North Las Vegas, NV 89032

Question 14

How does your 1-year warranty work?

Accepted Answer

Absolutely! For all devices, we offer a 1-year limited warranty from the date of your original purchase. If your device does not work properly due to a manufacturer's defect, we will replace it free of charge within that 1-year timeframe.

This warranty does not cover devices damaged by:

Accident, misuse, abuse, or alteration.
Theft or loss.
Use with unauthorized accessories or use other than as instructed.
Connecting to incorrect current and voltage.
Service or repair by unauthorized persons.

This warranty extends only to the original retail purchase, original retail purchase date, with original proof of purchase (such as retail store receipt or Solawave order number) and only when purchased from an authorized retailer or reseller. The warranty is not transferrable through receipt as part of a promotional event, private sale or sale from an unauthorized retailer or reseller. Warranty replacements are processed after returned defective items are received.

This warranty only extends if the device is used in conjunction with authorized device accessories (such as charging cable). The Solawave warranty does not extend to Solawave skincare products, which are solely subject to the Solawave Return Policy.

Solawave will not be responsible for any incidental, special or consequential damages resulting from the use of this device. All implied warranties, including but not limited to implied warranties of fitness and merchantability are limited in duration to one year from date of original purchase.

Learn more about our Warranty Policy here.

Register your Device here.

Question 15

How do you use the 4-in-1 Skincare Wand?

Accepted Answer

1. Apply a layer of LightBoost™ Wand Serum to your first treatment area for a smooth glide. Hold the power button to turn on the Wand.

2. Glide in slow, upward and outward motions. After 3 minutes, the Wand will gently vibrate to let you know it’s time to move to the next area. Reapply serum as needed and continue.

3. After 12 minutes, the Wand will automatically turn off. Use daily for 8 weeks to see visibly firmer, more defined skin.

Treatment Time: Use 3 minutes per treatment area, 12 minutes total

Use it 3-5 times per week to visibly smooth, refine, and refresh your skin.

Question 16

How do you use the Wrinkle Retreat Pro Light Therapy Face Mask?

Accepted Answer

1. Start with clean, dry skin free of any makeup and sunscreen.

2. Secure the Wrinkle Retreat Pro Mask, adjusting the strap for a comfortable fit. Press and hold the power button on the remote until the lights activate.

3. Relax and enjoy your 3-minute treatment with your morning coffee, your favorite show, or a quiet moment to yourself.

Treatment Time: 3 minutes per session

Use 3-5 times per week to visibly smooth, firm, and refresh your skin.

Question 17

How do you use the Neck & Chest Rejuvenating Mask?

Accepted Answer

1. Apply a thin layer of the LightBoost™ Face and Neck Rich Cream to nourish and prep the skin for light therapy.

2. Secure the Neck & Chest Mask, adjusting the strap for a comfortable fit. Press and hold the power button on your remote until the lights activate.

3. Relax and enjoy your 10-minute treatment.

Treatment Time: 10 minutes per session

Use 3-5 times per week to visibly smooth wrinkles and crepiness, support elasticity, and reduce the look of discoloration.

Question 18

How do you use the Radiant Renewal Eye Recovery Pro?

Accepted Answer

1. Apply a pea-sized amount of LightBoost™ Eye Cream to the eye area, gently tapping it in to hydrate and prep the skin for light therapy.

2. Secure the Eye Recovery Pro Mask, adjusting the strap for a comfortable fit. Press and hold the power button until the lights activate.

3. Relax and enjoy your 3-minute treatment.

Treatment Time: 3 minutes per session

Use 3-5 times per week to revive and refresh the delicate eye area.

Question 19

How do you use the 2-in-1 Skincare Mini?

Accepted Answer

Get glowing skin — anywhere — in three easy steps:

Step 1: Start by removing any makeup or SPF. Pop out the Mini grip and slide it between two fingers.

Step 2: Decide on the areas you want to treat. Place the Mini on the first area, and press and hold the power button until the device turns on (about two seconds).

Step 3: Glide the Mini over the area in slow, circular motions. After 3 minutes, the lights will flash to let you know that it’s time to move on to the next area. After 12 minutes, the Mini will automatically shut off.

Question 20

How do you use the Bye Acne 3-Minute Acne Treatment?

Accepted Answer

Place the Bye Acne device over a blemish and hold for 3 minutes to reduce bacteria, inflammation, and redness. Repeat as needed for multiple areas.
Apply a Serum-Infused Microdart Patch directly onto the blemish. The microdarts dissolve to deliver active ingredients deep into the skin, helping to calm, heal, and prevent scarring.

Question 21

4-in-1 Radiant Renewal Skincare Wand with Red Light Therapy

Accepted Answer

Solawave’s 4-in-1 Radiant Renewal Skincare Wand should not be used in the following areas:

Larynx/Throat (thyroid gland in the neck area)
Eyelids
Under brow bone
Chest
Groin area

Solawave’s Radiant Renewal Skincare Wand should not be used by:

Someone who is under the age of 18.
Someone who is pregnant, planning on becoming pregnant, or breastfeeding.
Someone with active cancer or cancerous lesions.
Someone who suffers from any severe skin condition, such as severe acne.
Someone with a known allergy to aluminum or plastics.
Someone who suffers from disorders that involve photosensitivity.
Someone receiving photosensitizing medications.
Someone who suffers from light-induced headaches.
Someone with an electronic implanted device such as a defibrillator neurostimulator, pacemaker, or ECG monitor. If you use a body-worn device such as an insulin pump, consult your health professional.
Someone suffering from a sunburn within the past two weeks.

If you have any medical concerns, medical illness, medical conditions such as epilepsy or seizures, or recent facial surgery please consult your doctor before using the Solawave Radiant Renewal Skincare Wand.

Do not use the Wand across your chest as the introduction of electrical current into the chest may cause rhythm disturbances to your heart, which could be lethal.

The Solawave Wand should only be used over normal, healthy, intact skin. The Wand should not be applied over, or in proximity to cancerous lesions, or applied over swollen, infected, or inflamed areas or skin eruptions (e.g., phlebitis, thrombophlebitis, broken capillaries, varicose veins, etc.) or areas of the skin that lack normal sensation. Patch test the Wand on your skin before using.

If you have a fever, acute inflammation, a severe circulatory disorder, light sensitivity, anesthetic, or desensitized areas, consult your health professional before use.

For adult use only. Keep out of reach of children.

Read the instruction manual with the full list of Warnings, Contraindications, and Precautions and review online instructional videos at solawavetutorials.com before using your Solawave Wand.

Adverse Reactions

If you experience a persistent headache and/or other painful sensations during or following the use of the Solawave Wand, you should stop using the Wand and consult with your physician.

Very Important

This Wand is intended for cosmetic use on the face and neck. Any harmful consequence resulting from misuse, or application to other body areas, connection to improper voltage sources, dirty conductive solution, or any other improper applications is neither the responsibility of Solawave nor its affiliates.

Question 22

Wrinkle Retreat Light Therapy Face Mask

Accepted Answer

Solawave’s Wrinkle Retreat Light Therapy Face Mask should not be used by:

Someone under the age of 22.
Someone who is pregnant, planning on becoming pregnant, or breastfeeding.
Someone with active cancer or cancerous lesions.
Someone who suffers from any severe skin condition, such as severe acne.
Someone who suffers from disorders that involve photosensitivity.
Someone receiving photosensitizing medications.
Someone who suffers from light-induced headaches.
Someone with a known allergic reaction to silicone or plastics.
Someone suffering from a sunburn within the past two weeks.

If you have any medical concerns, medical illness, medical conditions such as epilepsy or seizures, or recent facial surgery please consult your doctor before using Solawave’s Wrinkle Retreat Light Therapy Face Mask.

Wrinkle Retreat should only be used over normal, healthy, intact skin. The Mask should not be applied over, or in proximity to cancerous lesions, or applied over swollen, infected, or inflamed areas or skin eruptions (e.g., phlebitis, thrombophlebitis, broken capillaries, varicose veins, etc.) or areas of the skin that lack normal sensation. Patch test the device on your skin before using.

If you have a fever, acute inflammation, a severe circulatory disorder, light sensitivity, anesthetic, or desensitized areas, consult your health professional before use.

For adult use only. Keep out of reach of children.

Read the instruction manual with the full list of Warnings, Contraindications, and Precautions and review online instructional videos at solawavetutorials.com before using your Solawave Wrinkle Retreat Light Therapy Face Mask.

Adverse Reactions

If you have any adverse reaction from using this device, such as discomfort, skin discoloration, skin irritation, or other concerns, stop using it immediately and consult your health professional.

Skin irritation, bruising, contact burns, dizziness, nausea, and headaches are rare but possible side effects. Immediately stop using the device and contact your health professional.

If you experience a persistent headache and/or other persistent painful sensations while using this device, stop using it and consult with your health professional.

Very Important

This device is FDA-cleared and intended for the treatment of fine lines and wrinkles on the face. Any harmful consequence resulting from misuse, or application to other body areas, connection to improper voltage sources, or any other improper applications is neither the responsibility of Solawave nor its affiliates.

Question 23

Neck & Chest Rejuvenating Mask

Accepted Answer

Solawave’s Neck & Chest Rejuvenating Mask should not be used by:

Someone under the age of 18.
Someone who is pregnant, planning on becoming pregnant, or breastfeeding.
Someone with active cancer or cancerous lesions.
Someone who suffers from any severe skin condition, such as severe acne.
Someone who suffers from disorders that involve photosensitivity.
Someone receiving photosensitizing medications.
Someone who suffers from light-induced headaches.
Someone with a known allergic reaction to silicone or plastics.
Someone suffering from a sunburn within the past two weeks.

If you have any medical concerns, medical illness, medical conditions such as epilepsy or seizures, or recent surgery please consult your doctor before using Solawave’s Neck & Chest Rejuvenating Mask.

The Neck & Chest Mask should only be used over normal, healthy, intact skin. The Mask should not be applied over, or in proximity to cancerous lesions, or applied over swollen, infected, or inflamed areas or skin eruptions (e.g., phlebitis, thrombophlebitis, broken capillaries, varicose veins, etc.) or areas of the skin that lack normal sensation. Patch test the Mask on your skin before using.

If you have a fever, acute inflammation, a severe circulatory disorder, light sensitivity, anesthetic, or desensitized areas, consult your health professional before use.

For adult use only. Keep out of reach of children.

Read the instruction manual with the full list of Warnings, Contraindications, and Precautions before using your Solawave Neck & Chest Rejuvenating Mask.

Adverse Reactions

If you have any adverse reaction from using this Mask, such as discomfort, skin discoloration, skin irritation, or other concerns, stop using it immediately and consult your health professional.

Skin irritation, bruising, contact burns, dizziness, nausea, and headaches are rare but possible side effects. Immediately stop using the Mask and contact your health professional.

If you experience a persistent headache and/or other persistent painful sensations while using this Mask, stop using it and consult with your health professional.

Very Important

This Mask is intended for cosmetic use on the neck and chest. Any harmful consequence resulting from misuse, or application to other body areas, connection to improper voltage sources, or any other improper applications is neither the responsibility of Solawave nor its affiliates.

Question 24

Eye Recovery Pro

Accepted Answer

Solawave’s Eye Recovery Pro should not be used by:

Someone under the age of 22.
Someone who is pregnant, planning on becoming pregnant, or breastfeeding.
Someone with active cancer or cancerous lesions.
Someone who suffers from any severe skin condition, such as severe acne.
Someone who suffers from disorders that involve photosensitivity.
Someone receiving photosensitizing medications.
Someone who suffers from light-induced headaches.
Someone with a known allergic reaction to silicone or plastics.
Someone suffering from a sunburn within the past two weeks.

If you have any medical concerns, medical illness, medical conditions such as epilepsy or seizures, or recent facial surgery please consult your doctor before using Solawave’s Eye Recovery Pro.

Eye Recovery Pro should only be used over normal, healthy, intact skin. The device should not be applied over, or in proximity to cancerous lesions, or applied over swollen, infected, or inflamed areas or skin eruptions (e.g., phlebitis, thrombophlebitis, broken capillaries, varicose veins, etc.) or areas of the skin that lack normal sensation. Patch test the device on your skin before using.

If you have a fever, acute inflammation, a severe circulatory disorder, light sensitivity, anesthetic, or desensitized areas, consult your health professional before use.

For adult use only. Keep out of reach of children.

Read the instruction manual with the full list of Warnings, Contraindications, and Precautions and review online instructional videos at solawavetutorials.com before using your Solawave Eye Recovery Pro.

Adverse Reactions

If you have any adverse reaction from using this device, such as discomfort, skin discoloration, skin irritation, or other concerns, stop using it immediately and consult your health professional.

Skin irritation, bruising, contact burns, dizziness, nausea, and headaches are rare but possible side effects. Immediately stop using the device and contact your health professional.

If you experience a persistent headache and/or other persistent painful sensations while using this device, stop using it and consult with your health professional.

Very Important

This device is FDA-cleared and intended for the treatment of fine lines and wrinkles in the periorbital region (the area around the eye). Any harmful consequence resulting from misuse, or application to other body areas, connection to improper voltage sources, or any other improper applications is neither the responsibility of Solawave nor its affiliates.

Question 25

2-in-1 Skincare Mini

Accepted Answer

Solawave’s 2-in-1 Skincare Mini should not be used by:

Someone under the age of 18.
Someone who is pregnant, planning on becoming pregnant, or breastfeeding.
Someone with active cancer or cancerous lesions.
Someone who suffers from any severe skin condition, such as severe acne.
Someone who suffers from disorders that involve photosensitivity.
Someone receiving photosensitizing medications.
Someone who suffers from light-induced headaches.
Someone with a known allergic reaction to aluminum, silicone or plastics.
Someone suffering from a sunburn within the past two weeks.

If you have any medical concerns, medical illness, medical conditions such as epilepsy or seizures, or recent surgery please consult your doctor before using Solawave’s 2-in-1 Skincare Mini.

The 2-in-1 Skincare Mini should only be used over normal, healthy, intact skin. The Mini should not be applied over, or in proximity to cancerous lesions, or applied over swollen, infected, or inflamed areas or skin eruptions (e.g., phlebitis, thrombophlebitis, broken capillaries, varicose veins, etc.) or areas of the skin that lack normal sensation. Patch test the Mini on your skin before using.

If you have a fever, acute inflammation, a severe circulatory disorder, light sensitivity, anesthetic, or desensitized areas, consult your health professional before use.

For adult use only. Keep out of reach of children.

Read the instruction manual with the full list of Warnings, Contraindications, and Precautions before using your Solawave 2-in-1 Skincare Mini.

Adverse Reactions

If you have any adverse reaction from using the 2-in-1 Skincare Mini, such as discomfort, skin discoloration, skin irritation, or other concerns, stop using it immediately and consult your health professional.

Skin irritation, bruising, contact burns, dizziness, nausea, and headaches are rare but possible side effects. Immediately stop using the Mini and contact your health professional.

If you experience a persistent headache and/or other persistent painful sensations while using this Mini, stop using it and consult with your health professional.

Very Important

This 2-in-1 Skincare Mini is intended for cosmetic use on the face and body. Any harmful consequence resulting from misuse, or application to other body areas, connection to improper voltage sources, or any other improper applications is neither the responsibility of Solawave nor its affiliates.

Question 26

Bye Acne: 3-Minute Acne Treatment

Accepted Answer

Solawave’s Bye Acne: 3-Minute Acne Treatment should not be used by:

If you have any medical concerns, medical illness, medical conditions such as epilepsy or seizures, or recent surgery please consult your doctor before using Bye Acne.

Bye Acne should only be used over normal, healthy, intact skin. The device should not be applied over, or in proximity to cancerous lesions, or applied over swollen, infected, or inflamed areas or skin eruptions (e.g., phlebitis, thrombophlebitis, broken capillaries, varicose veins, etc.) or areas of the skin that lack normal sensation. Patch test the device on your skin before using.

If you have a fever, acute inflammation, a severe circulatory disorder, light sensitivity, anesthetic, or desensitized areas, consult your health professional before use.

For adult use only. Keep out of reach of children.

Read the instruction manual with the full list of Warnings, Contraindications, and Precautions and review online instructional videos at solawavetutorials.com before using your Solawave Bye Acne device.

Adverse Reactions

If you experience any adverse reaction, such as discomfort, skin discoloration, skin irritation or other concerns, stop using the device immediately and consult your health professional.

Very Important

This device is FDA-cleared and intended for the treatment of mild to moderate acne. Any harmful consequence resulting from misuse, or application to other body areas, connection to improper voltage sources, or any other improper applications is neither the responsibility of Solawave nor its affiliates.

Question 27

Do you offer wholesale?

Accepted Answer

Thank you so much for your interest in partnering with Solawave. We’re revising our wholesale program so please stay tuned for updates. Reach out to our support team with questions.

Question 28

Do you offer an ambassador program?

Accepted Answer

Yes! Are you passionate about skincare? As a Solawave Ambassador, you’ll be the face of our brand, earning commission, getting exclusive products, and sharing the science of red light therapy with your community! Please apply here.

Question 29

Is Solawave HSA/FSA eligible?

Accepted Answer

Yes! Use your Health Savings Account (HSA) or Flexible Spending Account (FSA) to purchase your favorite Solawave products with pre-tax dollars, potentially saving you 30-40% on your order. Learn more here.

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