How can we help?

We offer a 60-day free trial for eligible Solawave products. Return requests must be initiated within 60 days of receiving your order. To initiate a return, please click here or reach out to our customer support team at support@mysolawave.com. Returns must be shipped back and in transit to our warehouse within 15 calendar days from the time the return label is initiated in order to process a refund. 

For eligible returns, one pre-paid return shipping label will be provided per order for U.S. orders only, and for return shipping from a U.S. location only. If you have sent your return using a different carrier/different shipping label than the label provided, please provide the tracking information. Shipping costs associated with using a different carrier or a different return label are non-refundable. 

You will have up to 15 calendar days from the time your return label is created to ship the item(s) back to us. If your return is not in transit within that time frame, your return request will be closed and no longer eligible for a refund.

In order to receive a refund, returns must include the product, all original packaging, instructions, and accessories. All items must be returned and in good, working condition with normal wear and tear.

Returns will be fully inspected upon receipt to ensure good working condition of all components. If any of the components are missing, dirty or damaged, the cost of the affected component will be deducted from your refund.

Please allow up to 10 business days for processing after your return is received. We can only process returns for products sold on Solawave.co. Refunds post to your original payment method and may take up to 7-10 business days to appear (depending on your financial institution). All shipping fees and order coverage fees are not refundable.

Topicals are eligible for physical return if they are unopened and in their original packaging. 

Virtual items, such as order coverage and membership fees, and items marked as final sale are not eligible for returns or refunds.  

Customers who purchase a Solawave device from an authorized retailer or reseller, rather than directly from Solawave, should contact that authorized retailer or reseller, not Solawave, with questions about returns. 

Orders over $1,000 USD: To protect our customers and prevent fraud, all orders over $1,000 USD are subject to review. For these orders: cancellations before shipping may incur a 10% fee; returns must be unopened, are not eligible for free return shipping, and may incur a 10% restocking fee.

For international orders: Those with unpaid customs fees are not eligible for return. Additionally, we cannot provide free return labels for international clients. International return shipping fees are not covered by Solawave.

Solawave Returns:
2225 W Cheyenne Ave.
North Las Vegas, NV 89032

Absolutely! For all devices, we offer a 1-year limited warranty from the date of your original purchase. If your device does not work properly due to a manufacturer's defect, we will replace it free of charge within that 1-year timeframe.

This warranty does not cover devices damaged by:

1. Accident, misuse, abuse, or alteration.
2. Theft or loss.
3. Use with unauthorized accessories or use other than as instructed.
4. Connecting to incorrect current and voltage.
5. Service or repair by unauthorized persons.

This warranty extends only to the original retail purchase, original retail purchase date, with original proof of purchase (such as retail store receipt or Solawave order number) and only when purchased from an authorized retailer or reseller. The warranty is not transferrable through receipt as part of a promotional event, private sale or sale from an unauthorized retailer or reseller. Warranty replacements are processed after returned defective items are received.

This warranty only extends if the device is used in conjunction with authorized device accessories (such as charging cable). The Solawave warranty does not extend to Solawave skincare products, which are solely subject to the Solawave Return Policy.

Solawave will not be responsible for any incidental, special or consequential damages resulting from the use of this device. All implied warranties, including but not limited to implied warranties of fitness and merchantability are limited in duration to one year from date of original purchase.

Learn more about our Warranty Policy here.

Register your Device here.

At Solawave, we deeply care about ensuring every customer is satisfied with their results. That’s why we offer a 60-day, money-back, no-questions-asked guarantee alongside free shipping on all returns. Please click here to learn more about our return policy. If you have any questions about your purchase, please reach out to our Customer Service team or email us, and we will be happy to assist.

We ship Monday through Friday, excluding holidays. Most orders are shipped within 1-2 days, but we aim to ship orders within 1 business day.

Absolutely! Free Expedited Shipping on all US orders over $75 for customers in the contiguous 48 states. For Alaska, Hawaii, Puerto Rico, and US Territories, different shipping rates and speeds may apply.

No, we do not offer international shipping at this time.